In December 2009, EC3 Inc. made the critical decision to undertake the process of CIMS (The Cleaning Industry Management Standard) Certification. EC3 Inc. is currently awaiting it's CIMS audit results to be a fully CIMS certified company.
Administered by the ISSA. Presently, there are only 37 companies in the United States that have been awarded this certification CIMS Certification should lead to improved efficiency, greater customer satisfaction, and an overall better quality of service regardless of whether your company performs cleaning in-house or is a building service contractor. At the same time, CIMS certification forces you as an owner and manager to face the issues that are unique to your particular type of company.
For EC3 Inc., CIMS was a terrific opportunity as a building service contractor to validate its commitment to quality and customer satisfaction. Currently, anyone can walk into a prospective client's office and claim to be a quality, customer-focused organization, but only a CIMS-certified organization can say that an independent, third-party has actually performed an assessment of their systems, processes and policies and agreed that they have instituted the management framework required by CIMS and demanded by those individuals responsible for selecting a cleaning service provider.
CIMS has received an official endorsement from the International Facility Management Association (IFMA), who has recognized the program as a powerful tool their members can use to pre-qualify contractors. As a result, more and more facility managers, purchasing professionals and others are citing CIMS in their requests for proposal and cleaning specifications, including the Air National Guard Readiness Center at Andrews Air Force Base in Maryland, Seattle-Tacoma International Airport, State Farm Insurance, and others who have made the decision that only CIMS certified organizations are eligible to be awarded a cleaning service contract.